Most problems in the suburb are the City’s responsibility, not the association’s. Reporting to the wrong place is the main reason things take weeks. Use this page to pick the right channel.
Right now, if it is urgent
Work out who owns it
| Problem | Report to | What to include |
|---|---|---|
| Water leak, burst pipe, blocked sewer | 0860 103 054 | Street address, meter number, photo |
| No electricity, fallen cable | 0860 103 089 | Street address, whether neighbours are affected |
| Streetlight out | power@capetown.gov.za | Pole number, street, nearest house number |
| Pothole, pavement, kerb | 0860 103 054 | Street, direction of travel, photo |
| Illegal dumping | 0860 103 089 | Location, photo, time seen |
| Refuse not collected | 0860 103 054 | Street, date, whether the whole street was missed |
| Suspicious person or vehicle | ADT 083 677 3699 | Where, when, description, direction |
| Break-in | 10111, then ADT | Case number afterwards, for the association’s records |
| Nuisance, noise, by-law offence | 021 912 3580 | Address, time, repeat pattern |
| Someone sleeping rough, or begging | 0800 872 01 | Location, time, whether it is recurring |
| Neighbour breaking the estate rules | Nolands 021 943 4340 | In writing, with dates |
| Building site breaking the rules | Nolands | Address, what is happening, time of day |
Why “in writing” matters
The rules require submissions to the association to be in writing, and the fine process depends on written notices. An email to the managing agent creates the record that a phone call does not. It also means the matter can be tabled at a trustee meeting with the facts attached.
After you report
Ask for a reference number from the City. For association matters, ask Nolands when the item will go to the trustees. If a City matter is not attended to within a reasonable time, escalate it to the ward councillor and copy the managing agent, the valley NPC tracks recurring problems across the area.