Water & electricity

The City of Cape Town supplies water and electricity to every erf. The association does not bill for either, and cannot switch a supply off or on.

Water

Burst pipes and leaks are a City responsibility up to the meter. The older parts of the valley have had repeated problems with ageing connections, so a leak is worth reporting the same day, sometimes the first sign is a permanently soft patch of pavement.

Report a leak, a burst pipe, a blocked sewer or no water on 0860 103 054. Give the street address and, if you can, the meter number.

Water restrictions are announced by the City, not the association. When restrictions are in force, the current level and its rules are published on the City’s website and in the media.

Electricity

Van Riebeeckshof is fed from the Eskom substation on Van Riebeeckshof Road. Outages are either planned maintenance or faults; both are handled by the City.

• No power in the street, or a fallen cable: 0860 103 089. Treat a fallen cable as live and stay away.
• Prepaid meter not accepting a token: the City’s prepaid meter support, not the managing agent.
• Streetlight out: email power@capetown.gov.za with the pole number and street.

Load shedding and generators

Small petrol or diesel generators are allowed during load shedding. The rules ask that they are used considerately: noise should not exceed the residual level by more than 5 dBA, and generators must not disturb neighbours. Permanent standby plants need approval like any other mechanical installation.

Fibre and connectivity

Fibre is available in the area from more than one network operator. Coverage differs street by street, so check the operator’s own address lookup rather than assuming the estate is uniform.